Frequently asked questions
What is your return policy?

All sales are final — we do not offer refunds, returns, or exchanges. Thank you for your understanding!

That said, we want you to love your order! If there’s a problem with your item, email us within 30 days of delivery at info@firstflame.store with your order number, a description of the issue, and a photo of the item. We’re happy to help!
Do you ship internationally?

While we currently do not offer international shipping, we are always looking for ways to improve our services and expand our reach. Be sure to stay tuned for any updates or changes regarding international shipping in the future. Who knows, international shipping may become available sooner than you think!

Thank you for your understanding and continued support. We appreciate your interest in our products and hope that you can find something you love within the USA!
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How should I wash my apparel?

We recommend washing items inside out with like colors, on a cold cycle, and air drying or tumble drying low. For puff print designs, please air dry only — heat from the dryer can damage the print.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
More about shipping..

Can I track my order?

Yes. As soon as your shipping label is created, you'll get an automated email with your tracking number so you can track your package. Please note that tracking may not update right away — it will show movement once your order is scanned in by the carrier.

Tracking information is sent to the email address that is inputted upon checkout. If you do not receive any tracking information, check your spam folder and reach out to us with your order number.

If your order looks lost or stuck in transit, don't worry just yet! Delays can happen when packages are misrouted, but they usually get back on track. Here's what you should do:

Wait a few business days to see if tracking updates.
Reach out to the shipping carrier for the latest info.
Still no movement? Reach out to us with your order number and we’ll start a missing mail claim on your behalf.

Tracking says "Delivered", but I have not received it..

We totally understand how stressful this can be, and we’re here to help. Once a package is shipped, it’s in the hands of the carrier, but we’ll do everything we can to assist. Here’s what to try if your package says "delivered" but it’s nowhere to be found:

  • Check everywhere – porches, mailboxes, garage, side doors, behind planters… sometimes carriers tuck packages in safe spots.
  • Ask neighbors or roommates – it may have been delivered to a nearby unit or accepted on your behalf. Erroneous delivery to a neighbor is the most common cause of this issue.
  • Wait 24–48 hours – carriers occasionally mark packages as delivered a little early. It often shows up within a day or two.
  • Double-check your address – confirm the shipping address on your order matches your current address.
  • Contact the carrier – they may be able to provide additional delivery details.
    If none of the above works, reach out to us with your order number, along with any notable details regarding a typical delivery to your residence and we’ll help file a missing mail claim and find the best resolution.

 What happens if my order was returned to sender?

If your package was returned due to an address issue, please contact us. We can resend it, but you'll be responsible for reshipping fees.

If we receive the return and haven't heard back from you, your order will be refunded as store credit, minus the original shipping cost as shipping labels cannot be refunded once they are scanned in transit. Please double-check your shipping details at checkout — once your label is created, we’re unable to change the address.

 I need to change my shipping info - what do I do?

No problem — as long as your label hasn’t been created yet! Email us at info@firstflame.store ASAP with your order number and updated address. Unfortunately, once your shipping label is in the system changes can no longer be made.

 Something wrong with your order?

We are so sorry for the trouble and want to make it right. If your item is damaged or defective, email us within 30 days of delivery. We’ll either:

→ Send you a replacement (if the item is in stock),

→ Or issue a refund (if the item is out of stock).

Please email us with:
Your order number
A photo or video of the item
A brief description of the issue